Terms & Conditions

Last Updated: January 1, 2026

Welcome to Mirax Casino. These Terms & Conditions ("Terms") govern your use of the Mirax Casino website and services available to players in New Zealand. These Terms constitute a legally binding agreement between you ("Player", "User", "you") and Mirax Casino ("we", "us", "our", "the Casino").

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Account" means the personal gaming account registered by the Player with Mirax Casino
• "Bonus" means any promotional offer, free spins, or incentive provided by Mirax Casino
• "Website" means the Mirax Casino online platform and all associated domains
• "Games" means all casino games, slots, table games, and live dealer games available on the platform
• "Real Money" means funds deposited by the Player for wagering purposes
• "Withdrawal" means the process of transferring funds from your Mirax Casino account to your payment method
• "Services" means all gaming and entertainment services provided by Mirax Casino

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years of age to register an account with Mirax Casino. We reserve the right to request proof of age at any time. Accounts created by underage individuals will be immediately terminated, and all funds will be forfeited.

2.2 Geographic Restrictions

Mirax Casino services are available to residents of New Zealand. Players from restricted jurisdictions are prohibited from accessing our services. It is your responsibility to ensure that online gambling is legal in your jurisdiction.

2.3 Account Creation

When completing the Mirax Casino login and registration process, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Create only one account per person, household, and IP address
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized account access
• Accept full responsibility for all activities under your account

2.4 Account Verification

Mirax Casino may require identity verification (KYC) before processing withdrawals. Required documents may include:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement dated within 3 months)
• Payment method verification (credit card photo, e-wallet screenshot)
• Source of funds documentation if requested

3. Account Usage and Responsibilities

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your Mirax Casino login credentials. We recommend using strong passwords and enabling two-factor authentication when available.

3.2 Prohibited Activities

The following activities are strictly prohibited on Mirax Casino:

• Creating multiple accounts to abuse bonuses or promotions
• Using VPNs or proxy servers to circumvent geographic restrictions
• Engaging in fraudulent, abusive, or collusive behavior
• Using automated systems, bots, or software to manipulate games
• Money laundering or using the platform for illegal activities
• Transferring or selling your account to third parties
• Deliberately exploiting software errors or game malfunctions
• Sharing account access with other individuals

3.3 Account Suspension and Termination

Mirax Casino reserves the right to suspend, restrict, or terminate your account at any time if:

• You violate any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• You fail to provide requested verification documents
• Your account remains inactive for an extended period
• We are required to do so by law or regulatory authorities

4. Deposits and Payments

4.1 Deposit Methods

Mirax Casino accepts various payment methods for New Zealand players, including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies. Available methods may vary based on your location.

4.2 Deposit Limits

Minimum and maximum deposit amounts vary by payment method. You may set personal deposit limits through your account settings as part of our responsible gaming measures.

4.3 Currency

Mirax Casino operates in multiple currencies, including NZD (New Zealand Dollar). Currency conversion fees may apply if you deposit in a different currency.

4.4 Payment Processing

All deposits are processed immediately or within a few hours depending on the payment method. Mirax Casino does not charge deposit fees, but your payment provider may apply their own charges.

4.5 Third-Party Payments

You must only use payment methods registered in your own name. Third-party deposits are strictly prohibited and may result in account closure and fund confiscation.

5. Withdrawals and Payouts

5.1 Withdrawal Process

To request a withdrawal from Mirax Casino:

1. Complete account verification (KYC) if not already done
2. Meet any applicable wagering requirements for bonuses
3. Select your preferred withdrawal method
4. Enter the withdrawal amount (within allowed limits)
5. Submit the withdrawal request for processing

5.2 Withdrawal Timeframes

Withdrawal processing times at Mirax Casino:

• E-wallets: 24-48 hours
• Credit/Debit cards: 3-5 business days
• Bank transfers: 5-7 business days
• Cryptocurrencies: 24-48 hours

5.3 Withdrawal Limits

Minimum and maximum withdrawal amounts vary by payment method and player status. VIP players may enjoy higher withdrawal limits and priority processing.

5.4 Withdrawal Verification

First-time withdrawals and large payouts may require additional verification. Mirax Casino reserves the right to request additional documentation to prevent fraud and money laundering.

5.5 Declined Withdrawals

Withdrawals may be declined if you have unfulfilled bonus wagering requirements, incomplete verification, or if the withdrawal method doesn't match the deposit method. Funds will be returned to your account balance with an explanation.

6. Bonuses and Promotions

6.1 Mirax Casino Bonus Terms

All bonuses offered by Mirax Casino are subject to specific terms and conditions, including:

• Wagering requirements (typically 30x-50x the bonus amount)
• Minimum deposit requirements
• Maximum bet limits while wagering bonuses
• Game restrictions and contribution percentages
• Expiration dates and validity periods
• Maximum withdrawal limits from bonus winnings

6.2 Welcome Bonus

New players at Mirax Casino are eligible for a welcome bonus package upon first deposit. The Mirax Casino bonus must be claimed within the specified timeframe and is subject to wagering requirements detailed in the promotion terms.

6.3 Bonus Abuse

Mirax Casino employs sophisticated fraud detection systems. Any attempt to abuse bonuses through multiple accounts, irregular betting patterns, or collusion will result in:

• Immediate cancellation of all bonuses and winnings
• Account suspension or permanent closure
• Forfeiture of account balance
• Potential legal action for fraud

6.4 Promotional Changes

Mirax Casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Current terms always apply to active bonuses.

7. Gameplay and Game Rules

7.1 Game Integrity

All games at Mirax Casino use certified Random Number Generator (RNG) technology to ensure fair and random outcomes. Game results cannot be predicted or manipulated.

7.2 Game Rules

Each game available on Mirax Casino has specific rules, paytables, and return-to-player (RTP) percentages. It is your responsibility to understand the rules before playing.

7.3 Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. Mirax Casino will investigate and resolve disputes fairly, typically by refunding affected wagers.

7.4 Disconnections

If you experience a disconnection during gameplay, the game round will continue according to its rules. You can check your game history after reconnecting to see the outcome.

7.5 Betting Limits

Each game has minimum and maximum betting limits displayed in the game interface. Mirax Casino reserves the right to adjust these limits at any time.

8. Responsible Gaming

8.1 Player Protection

Mirax Casino is committed to responsible gaming and provides tools to help you maintain control:

• Deposit limits (daily, weekly, monthly)
• Session time reminders
• Loss limits
• Reality checks
• Self-exclusion options (temporary or permanent)
• Access to support organizations

8.2 Self-Assessment

We encourage all players to regularly assess their gaming habits. Warning signs of problem gambling include:

• Spending more time or money than intended
• Chasing losses
• Gambling affecting personal relationships or work
• Borrowing money to gamble
• Feeling guilty or anxious about gambling

8.3 Support Resources

If you need help with gambling-related issues, contact:

• Gambling Helpline New Zealand: visit gamblinghelpline.co.nz for confidential support
• Problem Gambling Foundation: www.pgf.nz
• Gamblers Anonymous New Zealand

9. Privacy and Data Protection

9.1 Data Collection

Mirax Casino collects and processes personal data necessary for account management, verification, payment processing, and regulatory compliance. Detailed information is available in our Privacy Policy.

9.2 Data Security

We employ industry-standard encryption and security measures to protect your personal and financial information. However, no system is completely secure, and you also bear responsibility for protecting your account access.

9.3 Marketing Communications

By creating an account, you consent to receive promotional communications from Mirax Casino. You may opt out at any time through your account settings or by contacting support.

9.4 Data Retention

We retain your personal data for as long as necessary to fulfill legal and regulatory obligations, typically 5-7 years after account closure.

10. Intellectual Property

10.1 Ownership

All content on the Mirax Casino website, including logos, graphics, text, software, and game content, is protected by intellectual property laws and remains the property of Mirax Casino or its licensors.

10.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use Mirax Casino services for personal entertainment purposes only.

10.3 Prohibited Use

You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any Mirax Casino content without express written permission.

11. Dispute Resolution

11.1 Customer Support

If you have any concerns or disputes regarding Mirax Casino services, please contact our customer support team first. We strive to resolve all issues promptly and fairly.

11.2 Complaint Procedure

Formal complaints should be submitted in writing to our support team with:

• Your account details
• Detailed description of the issue
• Relevant screenshots or documentation
• Date and time of the incident

11.3 Resolution Timeline

We aim to acknowledge complaints within 24 hours and provide a resolution within 10 business days. Complex cases may require additional investigation time.

11.4 Independent Dispute Resolution

If you are not satisfied with our resolution, you may escalate the matter to our licensing authority or an independent Alternative Dispute Resolution (ADR) service.

12. Limitation of Liability

12.1 Service Availability

Mirax Casino strives to maintain 24/7 service availability but does not guarantee uninterrupted access. We are not liable for downtime, maintenance periods, or technical issues beyond our control.

12.2 Financial Liability

Mirax Casino's total liability to you for any claim arising from your use of our services is limited to the amount in your account balance at the time of the incident.

12.3 Third-Party Services

We are not responsible for losses arising from third-party payment provider failures, delays, or errors.

12.4 User Responsibility

You acknowledge that gambling involves risk and that you may lose money. Mirax Casino is not liable for any gambling losses incurred while using our services.

13. General Provisions

13.1 Governing Law

These Terms & Conditions are governed by the laws of the jurisdiction where Mirax Casino is licensed. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Amendments

Mirax Casino reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated via email or website notification. Continued use of our services after changes constitutes acceptance of the modified terms.

13.4 Language

These Terms & Conditions are provided in English. In case of discrepancies between translated versions, the English version shall prevail.

13.5 Assignment

You may not transfer or assign your rights or obligations under these Terms. Mirax Casino may assign these Terms to any successor or affiliate without prior notice.

13.6 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and specific game rules, constitute the entire agreement between you and Mirax Casino.

14. Contact Information